This week Hong Kong airport announced that to "improve customer satisfaction" a baggage tracking infrastructure using Radio Frequency Identification (RFID) will be installed.
RFID reader infrastructure will be deployed across Hong Kong airport's extensive baggage handling facilities. At various nodes within the airport, including baggage carousels, unit load devices (ULDs) and conveyors, reader systems will be installed to read and write to RFID tags that will be applied on passenger bags. RFID-enabled handheld readers will also be used for mobile baggage operation.
Baggage tracking system is designed to automatically track all passenger bags through inline explosive detection and screening equipment, ensuring safe passage for the airport’s millions of customers. The aim is to reduce the incidence of lost or mishandled bags while ensuring screened bags are delivered to the right place at the right time.
RFID technology can improve visibility, accuracy and security in baggage operations - all while reducing operational costs and increasing customer satisfaction. Future applications using the same platform can include passenger boarding passes, carry-on items, vehicle parking, traveler loyalty, air cargo and more."
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