Public administrations that combine substantial reorganisation of the way they work with the use of information and communication technologies to deliver new eGovernment services , get higher appreciation ratings from business and citizens, says the EU.
This finding emerges from a recently published survey: "Reorganisation of Government Back Offices for Better Electronic Public Services European Good Practices".
Better results are due to the fact that reorganisation reduces costs, increases productivity, and provides flexibility and simpler organisational structures. This also helps to improve how systems work together across the administration and can improve the working environment for staff.
The practical results for the public and for businesses are fewer visits to administrations, together with faster, cheaper, more accessible and efficient services. Benefits are also reflected in fewer errors, more openness, easier to use systems and greater user control.
The European Commission's Erkki Liikanen, Commissioner for Enterprise and the Information Society, said: "The success of eGovernment depends on the right combination of ICT, re-organisation and training. This survey provides a helpful guide for public administrations wanting to improve the quality and the take up of their own on-line public services through back-office re-organisation".
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